Firstly, thank you for volunteering for Feed A Friend. We know that everyone is busy and so to have people give up their time to help others is invaluable. We hope that the smile that you get back from your diner will give you a good sense of how much help you are offering.
To help you work with our diners, we have pulled together some key material for reference. Please note, this is not exhaustive list and if you are worried about any aspect, please contact the Feed A Friend organisers to assist you.
SIGNING UP AND GETTING STARTED
Volunteer Contact Form & Agreement – before you visit any diners, this must have been completed and submitted with your key information, we also require the names of two referees who have known you for a minimum of one year. They should not be family members, and one of these referees should have known you in a formal capacity e.g. employer or tutor. All these details required are on the form <Volunteer Contact Information F1>
We also need a volunteer agreement form to be signed to say that you will work within our guidelines. Most of the details in this document are also shown on our web pages however we just want to check you have had the time to read them and let us know if you have any questions. <FAF Volunteer Agreement>
USEFUL CONTACTS & WHERE TO GET HELP
We want you and our diners to be safe. If at any time you are concerned for you or your diner’s welfare then you should phone 999 emergency services. If you deem that the situation to be a non emergency then we have also included details of guidance provided by St John Ambulance which we suggest you may want to familiarise yourself. This said, if in doubt, always call 999 for help.
- First aid techniques
- What to do as a first aider
- Loss of consciousness
- Bones and muscles
- Hot and cold conditions
- Illnesses and conditions
Citizens Advice (Debt advice, form filling, energy savings etc.) 0344 411 1306
Home visit Chiropody – QVI 0118 959 0306
Home Fire Checks (free fire alarms fitted) Fire service 0118 945 2888
Michelle Berry (Neighbourhood Co-coordinator Older People’s Services) 07834 335103
Reading Borough Council REACT (first point of contact for care needs, crisis etc.) Team 0118 937 3747
Police non-emergency 101
NHS Direct 111
Communicare (debt advice, housing advice, separation etc.) 0118 926 3941
Confidentiality Policy – We will ensure that any details that you provide will be protected and will not be forwarded to any person without your permission. By providing the details of your references, you must ensure that you have the permission for the individual for us to contact them and also for them to discuss your experience with us. FAF is working with vulnerable people and therefore you must guarantee that you will not discuss any personal and private details of your diner with anyone outside of the organisation. If in doubt, please discuss any questions on confidentiality with the organisers to get comfort on the boundaries.
All members working with FAF will operate in compliance with the Data Protection Act 1998.
Health & Safety Policy – All individuals’ (volunteers & diners) safety remains our utmost priority. All volunteers must demonstrate a high level of care and consideration for our diners in their manner and interaction and also in the care taken for all food handling. Any concerns for H&S must be reported immediately using an incident form
Lone Working Policy – By default, volunteers and diners meet on a one to one basis. If you have any concerns then raise these immediately and it may be a case of temporarily suspending visits while concerns are ironed out. If you feel uncomfortable doing lone visits then there may be opportunities to work alongside others to safeguard everyone
Money Handling Policy – No volunteer should handle money from a diner in exchange for any goods or services